We are VAPE.CH
VAPE.CH is part of VENDEX AG. Vape Heaven GmbH was founded in 2017 by Mario and Tiziana Puppo and took over the sole proprietorship that had already been established in 2009. Since 2022, Vape Heaven GmbH has been integrated into VENDEX AG. VENDEX AG operates both the Vape Heaven retail stores and the B2B business under VENDEX.CH.
Our goal has always been to support adult smokers in an honest and easy-to-understand way. We take our time, listen carefully, and show the difference between marketing claims and what actually works in everyday life – without pressure and without complicated technical jargon.
What matters to us
Good advice is more important to us than any product. That is why we are honest when something is not the right fit.
Switching to vaping is a process that takes time. We accompany this journey step by step – objectively, respectfully, and without lecturing.
Our work is based on experience, transparency, and clear principles.
In our office, all threads come together behind the scenes.
This is where planning, coordination, and organization take place – calm, structured, and with a clear overview.
Our office team ensures that processes run smoothly, information flows correctly, and all areas work together effectively. Much of this work is not immediately visible, but without it, nothing would function.
They keep the overview, think ahead, and make sure the team can focus on what truly matters in day-to-day operations.
Reliable, forward-thinking, and always focused on the bigger picture.
Managing Director
Mario Puppo
Creative Director
Tiffany Trachsler
Member of the Board of Directors
Tiziana Puppo
Customer Service
Laura
Administrative Assistant
Olivia Graf
IT
Davide Leone
Responsibility in Handling Our Products
Sales / Field Sales
Jürgen Lesse
Sales
Natascha Schabron
Sales / Field Sales
Edon Zogaj
Sales
Janine Oswald
Sales
Nico Lesse
This is not a formality for us, but a fundamental mindset.
We place great importance on responsible handling and support adult smokers on their personal journey – honestly, respectfully, and without pressure. Vaping is not a lifestyle product, but an option for adult smokers who consciously reflect on their consumption.
That’s why we focus on clarity, experience, and honest guidance. We explain how vaping works and what makes sense in each individual case – without overwhelming and without false promises.
Youth protection is a given for us.
Our products are intended exclusively for adults.
Warehouse – Organization, Care and Reliability
Warehouse
Daniel Weber
Warehouse
Amira Grafton
Warehouse
Alexandra Kohán
Warehouse
Máté István Chován
In our warehouse, we ensure that products are available, cleanly organized, and reliably prepared. This is where structure meets care.
Our warehouse staff work with precision and a high sense of responsibility. Every order is carefully prepared, checked, and passed on.
Reliability and clear overview are at the core – ensuring that everything arrives exactly where it is needed.
Debt Collection
We have also taken care of debt collections. This task is handled by our four-legged colleagues.
Fortunately, they don’t have much to do. Our customers are among the most reliable, which means debt collections usually consist of short inspection rounds and long breaks.
Attention is still guaranteed at all times.
Debt Collection
Appa & Pepper
Our Story
Vape.ch was born from personal experience – not from a business model.
What Vape.ch is today did not begin as a business concept, but as a result of personal experience. As early as 2009, a sole proprietorship was established that focused intensively on alternatives to the traditional cigarette.
In 2017, Mario and Tiziana Puppo founded Vape Heaven GmbH with the clear goal of supporting adult smokers honestly and clearly on their individual journey.
From the very beginning, personal advice, time for questions, and respectful interaction have been at the heart of everything we do.
Over the years, not only did the team grow, but so did our knowledge, experience, and understanding of the diverse needs of our customers. Development has always taken place step by step – guided by real feedback from everyday practice.
Even during challenging times, this approach remained unchanged. Vape.ch continued to evolve in order to support customers reliably – personally, transparently, and without false promises.
This mindset still defines Vape.ch today: responsibility, trust, and people come first – not trends or short-term developments.
VAPE.CH Online Shop & Changes Due to COVID-19
Not long after, COVID-19 unexpectedly confronted the entire world – and of course us as well – with new challenges. As an essential provider, we were allowed to remain open at all times; however, many customers understandably shifted their focus to online orders. We used this period intensively to completely redesign and modernize our VAPE.CH online shop.
We were able to celebrate rapid successes and serve our customers reliably at all times through this channel, even though this form of service was initially still new to us.
